cv899 Terms and Conditions

1.1 Minimum Age Requirement

The cv899 platform is for individuals aged 21 and above only. If you are under 21, you must stop using our platform immediately. We reserve the right to verify age at any time, and accounts found to have provided false information will be terminated.

1.2 Applicable Regions

cv899 services are available to users located in Bangladesh. However, services may be limited or unavailable in certain areas due to legal reasons. It is entirely your responsibility to verify whether online gaming is legal in your country or region.

2.1 Single Account Policy

Each person may open only one account on cv899. Creating multiple accounts under the same person's name is strictly prohibited. If multiple accounts are detected, all accounts will be closed and deposited funds may be forfeited.

2.2 Providing Accurate Information

At the time of registration you must provide complete, accurate and up-to-date information, including:

• Your full name (as per your National ID)
• Correct date of birth
• Valid email address and phone number
• An active mobile banking account (bKash, Nagad or Rocket)

Providing false or misleading information is a violation of these terms and may result in account termination.

2.3 Password and Security

It is entirely your responsibility to keep your account password confidential. Do not share your login details with anyone. If you notice any unusual activity on your account, notify our support team immediately. cv899 will never ask for your password.

3.1 KYC Verification Process

cv899 carries out an identity verification (KYC) process to ensure a safe and transparent environment. Verification may be required in the following situations:

• Before the first withdrawal
• For transactions above a certain amount
• When suspicious activity is detected on an account
• When updating personal information

3.2 Required Documents

For verification you may be required to provide the following documents: a clear copy of your National ID (NID) or passport, and confirmation of your registered mobile banking account. cv899 reserves the right to hold withdrawals until verification is complete.

4.1 Deposit Methods and Limits

The following payment methods are currently accepted at cv899: bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳200. You must use your own registered account when making a deposit. Deposits from third-party accounts are prohibited.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals generally take between 15 minutes and 2 hours to complete. Before submitting a withdrawal request, please ensure that:

• Your account has been fully verified
• The applicable wagering requirements on your account have been met
• The withdrawal amount does not exceed your available balance

4.3 Transaction Processing

cv899 secures all transactions through SSL encryption. If you experience any issue with a transaction, please contact us via our 24/7 live chat support. Transaction records are considered the most reliable source of information.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. To receive this bonus, the bonus amount must be wagered 10 times. For example, if you deposit ৳1,000 and receive a ৳1,500 bonus, you must place a total of ৳15,000 in bets before withdrawing.

5.2 General Bonus Terms

All bonuses and promotions are subject to the following general terms:

• Bonuses may be used once only (unless stated otherwise)
• Bonus funds are not directly withdrawable — they can only be withdrawn after the wagering requirements have been met
• Multiple bonuses cannot be claimed at the same time unless specifically permitted
• Bonuses apply only to the games specified in the bonus offer
• If evidence of bonus abuse is found, the account may be closed

5.3 Promotion Changes

cv899 reserves the right to change, suspend or cancel any promotion, bonus offer or related terms at any time. We will endeavour to provide reasonable notice of any changes.

6.1 VIP Tiers

The cv899 VIP program has five tiers. Weekly cashback is provided at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.7% weekly cashback
• Platinum — up to 1.0% weekly cashback
• Diamond — up to 1.2% weekly cashback

6.2 VIP Tier Progression

Your VIP tier is determined by your regular playing history and activity on the platform. cv899 is the sole authority in evaluating VIP status and reserves the right to change any VIP benefits. VIP cashback is paid out at a set time each week.

7.1 Fair Gaming Policy

cv899 is committed to ensuring fair play across all games. Our games are operated by world-class game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and others) and use Random Number Generator (RNG) technology. Every game result is completely random and not predetermined.

7.2 Betting Rules

Once a bet is confirmed it cannot be changed or cancelled. Each game has its own detailed rules which can be viewed within the game. If a bet is voided due to a software error or technical issue, the amount staked will be returned.

7.3 Technical Errors

cv899 is not liable for any winnings or losses resulting from a technical error. In such circumstances cv899 reserves the right to void the relevant transaction and return the original stake.

8.1 Strictly Prohibited Actions

The following activities are completely prohibited on the cv899 platform:

• Creating multiple accounts or using another person's account
• Money laundering or any form of financial fraud
• Using bots, scripts or automated software to play games
• Exploiting game errors or vulnerabilities
• Abusing the bonus system or bonus arbitrage
• Using third-party payment methods
• Colluding or conspiring with other players
• Harassing or behaving inappropriately toward other users

If any of these prohibited actions occur, the account will be closed immediately and the associated balance may be forfeited.

9.1 Commitment to Responsible Gaming

cv899 believes that gaming is a form of entertainment, not a source of income. We encourage all our users to play responsibly. Gambling carries financial risk — only bet money that you can afford to lose.

9.2 Self-Restriction Tools

cv899 offers players the following options:

• Setting daily, weekly or monthly deposit limits
• Temporarily suspending an account for a set period
• Requesting permanent account closure

To use these options, contact us via 24/7 live chat.

10.1 Collection of Personal Information

cv899 collects, stores and processes your personal information solely for the purposes of providing services, verifying identity and meeting legal obligations. We never sell your information to third parties. For more details, please read our Privacy Policy.

10.2 Cookies and Tracking

Our website uses cookies to improve service quality and measure user experience. Cookies can be managed in your browser settings, although disabling certain cookies may limit the functionality of the site.

All content published on the cv899 website — logos, brand names, graphics, text, software and design — is the exclusive property of cv899 or is licensed to it. Reproducing, distributing or commercially using these materials without prior written permission is strictly prohibited.

12.1 Nature of Service

cv899 services are provided on an as-is basis. We endeavour to ensure uninterrupted service, however temporary disruptions may occur due to maintenance, updates or unexpected technical issues.

12.2 Limitation of Liability

cv899 is not responsible for the following losses:

• Direct financial losses from gaming
• Losses caused by internet disconnection
• Losses resulting from third-party actions
• Any indirect losses due to technical errors

13.1 Authority of cv899

cv899 may temporarily suspend or permanently close an account in the following circumstances:

• Violation of any clause of these terms and conditions
• Fraud or suspicious activity
• Non-cooperation during the verification process
• Suspicion of money laundering

13.2 Account Closure at Player's Request

You may request to close your account at any time. In that case, you will be given the opportunity to withdraw your remaining balance (subject to applicable wagering conditions being met). Please contact our support team to close your account.

cv899 reserves the right to amend these terms and conditions at any time. For significant changes, we will publish a notice on the website. Continued use of the platform after any changes will be considered as your acceptance of the updated terms and conditions. Therefore, it is recommended that you check this page regularly.

15.1 Complaints Process

If you have any complaint or dispute, please contact our customer service team first. We will try to resolve the matter within a reasonable time.

• 24/7 Live Chat Support (in Bengali)
• Email: [email protected]

15.2 Dispute Resolution

Any dispute related to these terms and conditions will first be attempted to be resolved through direct negotiation. If negotiation fails to reach a resolution, both parties may follow an alternative dispute resolution process by mutual agreement.